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Сервис

В случае необходимости ремонта или гарантийного обслуживания Вы можете:

Условия Европейской модели гарантии

Сервис Центр CARCAM в Москве

127018, Москва, ул. Складочная 1 строение 1 Вход 3 офис 1922

Режим работы:
с 09.00 до 18.00
в будние дни
Выходные: суббота и воскресенье


+7 (495) 374-63-44 доб. 552, 553
setvice.png

загрузка карты...

Сервис Центр CARCAM в Санкт-Петербурге

192012, Санкт-Петербург, проспект Обуховской Обороны, 116к1Е

Режим работы:
с 09:00 до 18:00
в будние дни
Выходные: суббота и воскресенье


+7 812 426-15-12 доб. 537
service3.png

Форма заявки на гарантийное обслуживание

Array
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    [bSimple] => N
    [bAdmin] => N
    [arForm] => Array
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            [TIMESTAMP_X] => 06.11.2020 11:58:03
            [NAME] => Сервис
            [SID] => service
            [BUTTON] => Отправить
            [C_SORT] => 500
            [FIRST_SITE_ID] => 
            [IMAGE_ID] => 
            [USE_CAPTCHA] => Y
            [DESCRIPTION] => 
            [DESCRIPTION_TYPE] => text
            [FORM_TEMPLATE] => 
            [USE_DEFAULT_TEMPLATE] => Y
            [SHOW_TEMPLATE] => 
            [MAIL_EVENT_TYPE] => FORM_FILLING_service
            [SHOW_RESULT_TEMPLATE] => 
            [PRINT_RESULT_TEMPLATE] => 
            [EDIT_RESULT_TEMPLATE] => 
            [FILTER_RESULT_TEMPLATE] => 
            [TABLE_RESULT_TEMPLATE] => 
            [USE_RESTRICTIONS] => N
            [RESTRICT_USER] => 0
            [RESTRICT_TIME] => 0
            [RESTRICT_STATUS] => 
            [STAT_EVENT1] => form
            [STAT_EVENT2] => service
            [STAT_EVENT3] => 
            [LID] => 
            [VARNAME] => service
            [C_FIELDS] => 0
            [QUESTIONS] => 13
            [STATUSES] => 1
        )

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                    [ADDITIONAL] => N
                    [REQUIRED] => Y
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                    [TIMESTAMP_X] => 24.04.2019 17:36:16
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                    [ADDITIONAL] => N
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                    [FORM_ID] => 6
                    [TIMESTAMP_X] => 24.04.2019 17:36:35
                    [ACTIVE] => Y
                    [TITLE] => ФИО
                    [TITLE_TYPE] => text
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                    [ADDITIONAL] => N
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                    [FORM_ID] => 6
                    [TIMESTAMP_X] => 24.04.2019 17:36:55
                    [ACTIVE] => Y
                    [TITLE] => Контактный телефон
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                    [IN_RESULTS_TABLE] => Y
                    [IN_EXCEL_TABLE] => Y
                    [FIELD_TYPE] => 
                    [IMAGE_ID] => 
                    [COMMENTS] => 
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                    [RESULTS_TABLE_TITLE] => 
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                    [FORM_ID] => 6
                    [TIMESTAMP_X] => 24.04.2019 17:37:24
                    [ACTIVE] => Y
                    [TITLE] => Дата продажи
                    [TITLE_TYPE] => text
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                    [C_SORT] => 600
                    [ADDITIONAL] => N
                    [REQUIRED] => Y
                    [IN_FILTER] => N
                    [IN_RESULTS_TABLE] => Y
                    [IN_EXCEL_TABLE] => Y
                    [FIELD_TYPE] => 
                    [IMAGE_ID] => 
                    [COMMENTS] => 
                    [FILTER_TITLE] => 
                    [RESULTS_TABLE_TITLE] => 
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                    [FORM_ID] => 6
                    [TIMESTAMP_X] => 24.04.2019 17:37:45
                    [ACTIVE] => Y
                    [TITLE] => Адрес отправителя (место приезда курьера)
                    [TITLE_TYPE] => text
                    [SID] => adress
                    [C_SORT] => 700
                    [ADDITIONAL] => N
                    [REQUIRED] => Y
                    [IN_FILTER] => N
                    [IN_RESULTS_TABLE] => Y
                    [IN_EXCEL_TABLE] => Y
                    [FIELD_TYPE] => 
                    [IMAGE_ID] => 
                    [COMMENTS] => 
                    [FILTER_TITLE] => 
                    [RESULTS_TABLE_TITLE] => 
                    [VARNAME] => adress
                )

            [salepoint] => Array
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                    [ID] => 42
                    [FORM_ID] => 6
                    [TIMESTAMP_X] => 24.04.2019 17:38:05
                    [ACTIVE] => Y
                    [TITLE] => Место продажи
                    [TITLE_TYPE] => text
                    [SID] => salepoint
                    [C_SORT] => 800
                    [ADDITIONAL] => N
                    [REQUIRED] => Y
                    [IN_FILTER] => N
                    [IN_RESULTS_TABLE] => Y
                    [IN_EXCEL_TABLE] => Y
                    [FIELD_TYPE] => 
                    [IMAGE_ID] => 
                    [COMMENTS] => 
                    [FILTER_TITLE] => 
                    [RESULTS_TABLE_TITLE] => 
                    [VARNAME] => salepoint
                )

            [itemtype] => Array
                (
                    [ID] => 43
                    [FORM_ID] => 6
                    [TIMESTAMP_X] => 24.04.2019 17:38:31
                    [ACTIVE] => Y
                    [TITLE] => Тип устройства
                    [TITLE_TYPE] => text
                    [SID] => itemtype
                    [C_SORT] => 900
                    [ADDITIONAL] => N
                    [REQUIRED] => Y
                    [IN_FILTER] => N
                    [IN_RESULTS_TABLE] => Y
                    [IN_EXCEL_TABLE] => Y
                    [FIELD_TYPE] => 
                    [IMAGE_ID] => 
                    [COMMENTS] => 
                    [FILTER_TITLE] => 
                    [RESULTS_TABLE_TITLE] => 
                    [VARNAME] => itemtype
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            [kit] => Array
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                    [ID] => 44
                    [FORM_ID] => 6
                    [TIMESTAMP_X] => 24.04.2019 17:39:05
                    [ACTIVE] => Y
                    [TITLE] => Комплектность
                    [TITLE_TYPE] => text
                    [SID] => kit
                    [C_SORT] => 1000
                    [ADDITIONAL] => N
                    [REQUIRED] => Y
                    [IN_FILTER] => N
                    [IN_RESULTS_TABLE] => Y
                    [IN_EXCEL_TABLE] => Y
                    [FIELD_TYPE] => 
                    [IMAGE_ID] => 
                    [COMMENTS] => 
                    [FILTER_TITLE] => 
                    [RESULTS_TABLE_TITLE] => 
                    [VARNAME] => kit
                )

            [email] => Array
                (
                    [ID] => 45
                    [FORM_ID] => 6
                    [TIMESTAMP_X] => 24.04.2019 17:39:25
                    [ACTIVE] => Y
                    [TITLE] => Адрес электронной почты
                    [TITLE_TYPE] => text
                    [SID] => email
                    [C_SORT] => 1100
                    [ADDITIONAL] => N
                    [REQUIRED] => Y
                    [IN_FILTER] => N
                    [IN_RESULTS_TABLE] => Y
                    [IN_EXCEL_TABLE] => Y
                    [FIELD_TYPE] => 
                    [IMAGE_ID] => 
                    [COMMENTS] => 
                    [FILTER_TITLE] => 
                    [RESULTS_TABLE_TITLE] => 
                    [VARNAME] => email
                )

            [notations] => Array
                (
                    [ID] => 46
                    [FORM_ID] => 6
                    [TIMESTAMP_X] => 24.04.2019 17:40:13
                    [ACTIVE] => Y
                    [TITLE] => Примечания
                    [TITLE_TYPE] => text
                    [SID] => notations
                    [C_SORT] => 1200
                    [ADDITIONAL] => N
                    [REQUIRED] => N
                    [IN_FILTER] => N
                    [IN_RESULTS_TABLE] => Y
                    [IN_EXCEL_TABLE] => Y
                    [FIELD_TYPE] => 
                    [IMAGE_ID] => 
                    [COMMENTS] => 
                    [FILTER_TITLE] => 
                    [RESULTS_TABLE_TITLE] => 
                    [VARNAME] => notations
                )

            [attach] => Array
                (
                    [ID] => 47
                    [FORM_ID] => 6
                    [TIMESTAMP_X] => 24.04.2019 17:41:10
                    [ACTIVE] => Y
                    [TITLE] => Загрузить сканкопию гарантийного талона
                    [TITLE_TYPE] => text
                    [SID] => attach
                    [C_SORT] => 1300
                    [ADDITIONAL] => N
                    [REQUIRED] => N
                    [IN_FILTER] => N
                    [IN_RESULTS_TABLE] => Y
                    [IN_EXCEL_TABLE] => Y
                    [FIELD_TYPE] => 
                    [IMAGE_ID] => 
                    [COMMENTS] => 
                    [FILTER_TITLE] => 
                    [RESULTS_TABLE_TITLE] => 
                    [VARNAME] => attach
                )

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                            [MESSAGE] =>  
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                            [FIELD_TYPE] => text
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                            [FIELD_PARAM] => 
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            [sernum] => Array
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                            [MESSAGE] =>  
                            [VALUE] => 
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                            [FIELD_WIDTH] => 0
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                            [FIELD_PARAM] => 
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                            [ACTIVE] => Y
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                )

            [defect] => Array
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                            [FIELD_ID] => 37
                            [QUESTION_ID] => 37
                            [TIMESTAMP_X] => 24.04.2019 17:36:16
                            [MESSAGE] =>  
                            [VALUE] => 
                            [FIELD_TYPE] => text
                            [FIELD_WIDTH] => 0
                            [FIELD_HEIGHT] => 0
                            [FIELD_PARAM] => 
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                            [ACTIVE] => Y
                        )

                )

            [fio] => Array
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                            [QUESTION_ID] => 38
                            [TIMESTAMP_X] => 24.04.2019 17:36:35
                            [MESSAGE] =>  
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                            [FIELD_PARAM] => 
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                        )

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            [phone] => Array
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                            [TIMESTAMP_X] => 24.04.2019 17:36:55
                            [MESSAGE] =>  
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                )

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                            [FIELD_ID] => 40
                            [QUESTION_ID] => 40
                            [TIMESTAMP_X] => 24.04.2019 17:37:24
                            [MESSAGE] =>  
                            [VALUE] => 
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                            [FIELD_HEIGHT] => 0
                            [FIELD_PARAM] => 
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                            [ACTIVE] => Y
                        )

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                            [FIELD_ID] => 41
                            [QUESTION_ID] => 41
                            [TIMESTAMP_X] => 24.04.2019 17:37:45
                            [MESSAGE] =>  
                            [VALUE] => 
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                            [FIELD_PARAM] => 
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                )

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                            [FIELD_ID] => 42
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                            [TIMESTAMP_X] => 24.04.2019 17:38:05
                            [MESSAGE] =>  
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                            [QUESTION_ID] => 43
                            [TIMESTAMP_X] => 24.04.2019 17:38:31
                            [MESSAGE] =>  
                            [VALUE] => 
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                            [FIELD_PARAM] => 
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                        )

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                            [FIELD_ID] => 44
                            [QUESTION_ID] => 44
                            [TIMESTAMP_X] => 24.04.2019 17:39:05
                            [MESSAGE] =>  
                            [VALUE] => 
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                            [FIELD_WIDTH] => 0
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                            [FIELD_PARAM] => 
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                            [ACTIVE] => Y
                        )

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            [email] => Array
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                        (
                            [ID] => 45
                            [FIELD_ID] => 45
                            [QUESTION_ID] => 45
                            [TIMESTAMP_X] => 24.04.2019 17:39:25
                            [MESSAGE] =>  
                            [VALUE] => 
                            [FIELD_TYPE] => email
                            [FIELD_WIDTH] => 0
                            [FIELD_HEIGHT] => 0
                            [FIELD_PARAM] => 
                            [C_SORT] => 100
                            [ACTIVE] => Y
                        )

                )

            [notations] => Array
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                        (
                            [ID] => 46
                            [FIELD_ID] => 46
                            [QUESTION_ID] => 46
                            [TIMESTAMP_X] => 24.04.2019 17:40:13
                            [MESSAGE] =>  
                            [VALUE] => 
                            [FIELD_TYPE] => textarea
                            [FIELD_WIDTH] => 0
                            [FIELD_HEIGHT] => 0
                            [FIELD_PARAM] => 
                            [C_SORT] => 100
                            [ACTIVE] => Y
                        )

                )

            [attach] => Array
                (
                    [0] => Array
                        (
                            [ID] => 47
                            [FIELD_ID] => 47
                            [QUESTION_ID] => 47
                            [TIMESTAMP_X] => 24.04.2019 17:41:10
                            [MESSAGE] =>  
                            [VALUE] => 
                            [FIELD_TYPE] => file
                            [FIELD_WIDTH] => 0
                            [FIELD_HEIGHT] => 0
                            [FIELD_PARAM] => 
                            [C_SORT] => 100
                            [ACTIVE] => Y
                        )

                )

        )

    [arDropDown] => Array
        (
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    [arMultiSelect] => Array
        (
        )

    [WEB_FORM_NAME] => service
    [F_RIGHT] => 20
    [arrVALUES] => Array
        (
        )

    [isFormErrors] => N
    [CAPTCHACode] => 05e4185a419c5520df0610ed3c78d823
    [isFormNote] => N
    [isAccessFormParams] => N
    [isStatisticIncluded] => Y
    [FORM_HEADER] => 
[FORM_TITLE] => Сервис [FORM_DESCRIPTION] => [isFormTitle] => Y [isFormDescription] => N [isFormImage] => N [isUseCaptcha] => 1 [DATE_FORMAT] => DD.MM.YYYY [REQUIRED_SIGN] => * [FORM_FOOTER] =>
[QUESTIONS] => Array ( [model] => Array ( [CAPTION] => Модель [IS_HTML_CAPTION] => N [REQUIRED] => Y [IS_INPUT_CAPTION_IMAGE] => N [HTML_CODE] => [STRUCTURE] => Array ( [0] => Array ( [ID] => 35 [FIELD_ID] => 35 [QUESTION_ID] => 35 [TIMESTAMP_X] => 24.04.2019 17:34:44 [MESSAGE] => [VALUE] => [FIELD_TYPE] => text [FIELD_WIDTH] => 0 [FIELD_HEIGHT] => 0 [FIELD_PARAM] => [C_SORT] => 100 [ACTIVE] => Y ) ) [VALUE] => ) [sernum] => Array ( [CAPTION] => Серийный номер [IS_HTML_CAPTION] => N [REQUIRED] => Y [IS_INPUT_CAPTION_IMAGE] => N [HTML_CODE] => [STRUCTURE] => Array ( [0] => Array ( [ID] => 36 [FIELD_ID] => 36 [QUESTION_ID] => 36 [TIMESTAMP_X] => 24.04.2019 17:35:18 [MESSAGE] => [VALUE] => [FIELD_TYPE] => text [FIELD_WIDTH] => 0 [FIELD_HEIGHT] => 0 [FIELD_PARAM] => [C_SORT] => 100 [ACTIVE] => Y ) ) [VALUE] => ) [defect] => Array ( [CAPTION] => Заявленная неисправность [IS_HTML_CAPTION] => N [REQUIRED] => N [IS_INPUT_CAPTION_IMAGE] => N [HTML_CODE] => [STRUCTURE] => Array ( [0] => Array ( [ID] => 37 [FIELD_ID] => 37 [QUESTION_ID] => 37 [TIMESTAMP_X] => 24.04.2019 17:36:16 [MESSAGE] => [VALUE] => [FIELD_TYPE] => text [FIELD_WIDTH] => 0 [FIELD_HEIGHT] => 0 [FIELD_PARAM] => [C_SORT] => 100 [ACTIVE] => Y ) ) [VALUE] => ) [fio] => Array ( [CAPTION] => ФИО [IS_HTML_CAPTION] => N [REQUIRED] => Y [IS_INPUT_CAPTION_IMAGE] => N [HTML_CODE] => [STRUCTURE] => Array ( [0] => Array ( [ID] => 38 [FIELD_ID] => 38 [QUESTION_ID] => 38 [TIMESTAMP_X] => 24.04.2019 17:36:35 [MESSAGE] => [VALUE] => [FIELD_TYPE] => text [FIELD_WIDTH] => 0 [FIELD_HEIGHT] => 0 [FIELD_PARAM] => [C_SORT] => 100 [ACTIVE] => Y ) ) [VALUE] => ) [phone] => Array ( [CAPTION] => Контактный телефон [IS_HTML_CAPTION] => N [REQUIRED] => Y [IS_INPUT_CAPTION_IMAGE] => N [HTML_CODE] => [STRUCTURE] => Array ( [0] => Array ( [ID] => 39 [FIELD_ID] => 39 [QUESTION_ID] => 39 [TIMESTAMP_X] => 24.04.2019 17:36:55 [MESSAGE] => [VALUE] => [FIELD_TYPE] => text [FIELD_WIDTH] => 0 [FIELD_HEIGHT] => 0 [FIELD_PARAM] => [C_SORT] => 100 [ACTIVE] => Y ) ) [VALUE] => ) [retaildate] => Array ( [CAPTION] => Дата продажи [IS_HTML_CAPTION] => N [REQUIRED] => Y [IS_INPUT_CAPTION_IMAGE] => N [HTML_CODE] => Выбрать дату в календаре (DD.MM.YYYY) [STRUCTURE] => Array ( [0] => Array ( [ID] => 40 [FIELD_ID] => 40 [QUESTION_ID] => 40 [TIMESTAMP_X] => 24.04.2019 17:37:24 [MESSAGE] => [VALUE] => [FIELD_TYPE] => date [FIELD_WIDTH] => 0 [FIELD_HEIGHT] => 0 [FIELD_PARAM] => [C_SORT] => 100 [ACTIVE] => Y ) ) [VALUE] => ) [adress] => Array ( [CAPTION] => Адрес отправителя (место приезда курьера) [IS_HTML_CAPTION] => N [REQUIRED] => Y [IS_INPUT_CAPTION_IMAGE] => N [HTML_CODE] => [STRUCTURE] => Array ( [0] => Array ( [ID] => 41 [FIELD_ID] => 41 [QUESTION_ID] => 41 [TIMESTAMP_X] => 24.04.2019 17:37:45 [MESSAGE] => [VALUE] => [FIELD_TYPE] => text [FIELD_WIDTH] => 0 [FIELD_HEIGHT] => 0 [FIELD_PARAM] => [C_SORT] => 100 [ACTIVE] => Y ) ) [VALUE] => ) [salepoint] => Array ( [CAPTION] => Место продажи [IS_HTML_CAPTION] => N [REQUIRED] => Y [IS_INPUT_CAPTION_IMAGE] => N [HTML_CODE] => [STRUCTURE] => Array ( [0] => Array ( [ID] => 42 [FIELD_ID] => 42 [QUESTION_ID] => 42 [TIMESTAMP_X] => 24.04.2019 17:38:05 [MESSAGE] => [VALUE] => [FIELD_TYPE] => text [FIELD_WIDTH] => 0 [FIELD_HEIGHT] => 0 [FIELD_PARAM] => [C_SORT] => 100 [ACTIVE] => Y ) ) [VALUE] => ) [itemtype] => Array ( [CAPTION] => Тип устройства [IS_HTML_CAPTION] => N [REQUIRED] => Y [IS_INPUT_CAPTION_IMAGE] => N [HTML_CODE] => [STRUCTURE] => Array ( [0] => Array ( [ID] => 43 [FIELD_ID] => 43 [QUESTION_ID] => 43 [TIMESTAMP_X] => 24.04.2019 17:38:31 [MESSAGE] => [VALUE] => [FIELD_TYPE] => text [FIELD_WIDTH] => 0 [FIELD_HEIGHT] => 0 [FIELD_PARAM] => [C_SORT] => 100 [ACTIVE] => Y ) ) [VALUE] => ) [kit] => Array ( [CAPTION] => Комплектность [IS_HTML_CAPTION] => N [REQUIRED] => Y [IS_INPUT_CAPTION_IMAGE] => N [HTML_CODE] => [STRUCTURE] => Array ( [0] => Array ( [ID] => 44 [FIELD_ID] => 44 [QUESTION_ID] => 44 [TIMESTAMP_X] => 24.04.2019 17:39:05 [MESSAGE] => [VALUE] => [FIELD_TYPE] => text [FIELD_WIDTH] => 0 [FIELD_HEIGHT] => 0 [FIELD_PARAM] => [C_SORT] => 100 [ACTIVE] => Y ) ) [VALUE] => ) [email] => Array ( [CAPTION] => Адрес электронной почты [IS_HTML_CAPTION] => N [REQUIRED] => Y [IS_INPUT_CAPTION_IMAGE] => N [HTML_CODE] => [STRUCTURE] => Array ( [0] => Array ( [ID] => 45 [FIELD_ID] => 45 [QUESTION_ID] => 45 [TIMESTAMP_X] => 24.04.2019 17:39:25 [MESSAGE] => [VALUE] => [FIELD_TYPE] => email [FIELD_WIDTH] => 0 [FIELD_HEIGHT] => 0 [FIELD_PARAM] => [C_SORT] => 100 [ACTIVE] => Y ) ) [VALUE] => ) [notations] => Array ( [CAPTION] => Примечания [IS_HTML_CAPTION] => N [REQUIRED] => N [IS_INPUT_CAPTION_IMAGE] => N [HTML_CODE] => [STRUCTURE] => Array ( [0] => Array ( [ID] => 46 [FIELD_ID] => 46 [QUESTION_ID] => 46 [TIMESTAMP_X] => 24.04.2019 17:40:13 [MESSAGE] => [VALUE] => [FIELD_TYPE] => textarea [FIELD_WIDTH] => 0 [FIELD_HEIGHT] => 0 [FIELD_PARAM] => [C_SORT] => 100 [ACTIVE] => Y ) ) [VALUE] => ) [attach] => Array ( [CAPTION] => Загрузить сканкопию гарантийного талона [IS_HTML_CAPTION] => N [REQUIRED] => N [IS_INPUT_CAPTION_IMAGE] => N [HTML_CODE] => [STRUCTURE] => Array ( [0] => Array ( [ID] => 47 [FIELD_ID] => 47 [QUESTION_ID] => 47 [TIMESTAMP_X] => 24.04.2019 17:41:10 [MESSAGE] => [VALUE] => [FIELD_TYPE] => file [FIELD_WIDTH] => 0 [FIELD_HEIGHT] => 0 [FIELD_PARAM] => [C_SORT] => 100 [ACTIVE] => Y ) ) [VALUE] => ) ) [SUBMIT_BUTTON] => [APPLY_BUTTON] => [RESET_BUTTON] => [REQUIRED_STAR] => * [CAPTCHA_IMAGE] =>
[CAPTCHA_FIELD] => [CAPTCHA] =>

)
Модель
Серийный номер
Заявленная неисправность
ФИО
Контактный телефон
Дата продажи Выбрать дату в календаре (DD.MM.YYYY)
Адрес отправителя (место приезда курьера)
Место продажи
Тип устройства
Комплектность
Адрес электронной почты
Примечания
Загрузить сканкопию гарантийного талона
Защита от автоматического заполнения

Наличие в магазинах

*подробную информацию о сроках поступления товара вы можете уточнить у менеджеров интернет-магазина